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When you turn on cloud backup, you choose a backup password. Parentory encrypts your records and attachments on your phone with that password, then uploads only the encrypted file. Our server can’t decrypt it.

Backup accounts are anonymous — you don’t need to give us an email address.

Install Parentory on the new device, then choose Restore in Settings → Privacy & security. Follow the steps to connect to your backup account and enter your backup password to decrypt your records.

Restoring replaces the records currently on the device with the contents of the backup.

Settings → Privacy & security → Backup shows your backup status and the time of the last successful backup.

Encrypted cloud backup is part of Parentory Pro. On any plan, you can export your records from the app and keep the file somewhere safe.

No — and we’re sorry, because we know that’s hard to hear. Your records are encrypted on your device and we don’t hold any copy of your passcode or keys, so there’s nothing we can reset or recover.

If you’ve made a cloud backup and still know your backup password, you can reinstall Parentory and restore from that backup. If you enabled Face ID or another biometric unlock, try that first.

Backup passwords can’t be recovered or reset by us, because we never receive them. If you can still open Parentory on your current device, create a new backup with a new password so you have a working backup again.

On your device, in an encrypted database. The encryption key is kept in the iOS Keychain (or Android Keystore). Attachments are encrypted with AES-256-GCM. See the privacy policy for details.

Open the Reports tab, choose a date range and what to include (summary, calendar, event history, attachments), then tap Generate. You can save, share or print the PDF. Reports are generated on your device.

Yes. Settings → Privacy & security → Export all data creates a file with your records and attachments that you can save wherever you choose. Exporting is always available, including after a subscription ends.

In Settings → Privacy & security, choose Delete all data to permanently erase your records, attachments and encryption key from the device. This can’t be undone, so consider exporting first.

If you use cloud backup, also choose Delete cloud backup account to remove your encrypted backups from our server.

Reply to any waitlist email, or send us a message below with the topic “Privacy”, and we’ll remove your email address.

Sign in with the same Apple ID, then open Settings → Subscription in Parentory and tap Restore Purchases.

Subscriptions are managed by Apple. On your iPhone, open the Settings app, tap your name, then Subscriptions, and choose Parentory. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

Refunds for App Store purchases are handled by Apple. You can request one at reportaproblem.apple.com.

Nothing is deleted. You keep access to your records and can export them anytime. Pro-only features pause at the end of your paid period.