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Privacy Policy

Parentory is built so that your family records stay with you. This policy explains, in plain language, what information exists, where it lives, and who can access it.

Last updated:

The short version

  • Your records, notes and attachments are stored on your device, encrypted. We don’t receive them.
  • Optional cloud backups are encrypted with your password on your device before upload. Our server can’t decrypt them.
  • Backup accounts are anonymous. No email address is required.
  • If you join the waitlist or contact us, we store the email (and message) you give us, only to reply or send launch updates.
  • No ads, no trackers, no selling or renting your data.
  • You can delete your data from the app at any time.

1. Who we are

“Parentory”, “we” and “us” refer to the team that develops and operates the Parentory mobile app, the optional backup service and this website. You can reach us at support@padelvexa.com.

2. Information in the app

Parentory is local-first. Everything you enter — child profiles, schedules, calendar entries, journal events, notes, edit history and attachments — is stored on your device.

  • Encrypted database. Records are kept in a SQLite database that is encrypted at rest. The encryption key is generated on your device and stored in the platform’s secure storage: the iOS Keychain, or the Android Keystore on Android.
  • Encrypted attachments. Photos and documents you attach are encrypted individually with AES-256-GCM before being saved to the app’s storage.
  • Reports are generated on your device. PDF reports are created locally. They leave your device only if you choose to save, share or print them, and from that point they’re handled by whichever app or person you share them with.
  • App lock. If you enable a passcode or biometric lock (such as Face ID), the biometric check is handled by your device’s operating system. We never receive biometric data.

We do not have access to this information, and the app does not send it to us.

3. Optional encrypted cloud backup

Cloud backup is optional and off until you turn it on.

  • Encrypted before upload. When you create a backup, the app encrypts it on your device using a key derived from a backup password you choose. Only the encrypted file is uploaded. We never receive your password or the key, so we cannot decrypt, read or restore your backup for you.
  • Anonymous backup account. To store your backup, the app creates a backup account identified by a random identifier. We don’t ask for your name, email address or phone number.
  • What our server stores. The encrypted backup file, the backup account identifier, and basic technical metadata needed to run the service, such as file size and upload time.
  • Network information. Like any internet service, our servers necessarily process your device’s IP address to respond to requests. It may appear in short-lived server logs used for security, abuse prevention and troubleshooting.

Important: because we cannot decrypt your backup, we cannot recover it if you forget your backup password.

4. Purchases and subscriptions

Subscriptions and one-time purchases are processed by Apple through the App Store (and, once available, by Google Play). We don’t receive your payment card details. The app receives information from the store about whether you have an active purchase, so it can unlock Pro features. Apple’s and Google’s handling of your information is governed by their own privacy policies.

5. Waitlist

If you join the waitlist on this website, we store:

  • your email address;
  • the plan you said you’re interested in, if any; and
  • where you signed up (for example, “website”) and when.

We use this only to tell you when Parentory launches and about closely related launch updates. We don’t add you to unrelated marketing lists. You can ask to be removed at any time by replying to any of our emails or writing to us.

6. Contact and support messages

If you use the contact form or email us, we store your email address, the topic you chose and your message, so we can reply and keep a record of the conversation. Please don’t include sensitive details about your family or legal matters in support messages unless they’re needed to help you.

7. This website

  • This website sets no cookies and uses no analytics, advertising or tracking tools.
  • It loads no third-party scripts or fonts; everything is served from our own domain.
  • The site is hosted by Cloudflare, which processes standard request information (such as IP address, browser type and the page requested) to deliver the site and protect it from abuse.
  • Form submissions are sent directly to our own server and used only as described above.

8. What we don’t do

  • We don’t sell or rent personal information.
  • We don’t show ads or share data with advertisers or data brokers.
  • We don’t use third-party analytics or tracking SDKs in the app.
  • We don’t read, scan or analyze your records — we can’t, because they’re encrypted on your device.

9. When information may be shared

We share the limited information we hold (waitlist emails, support messages, encrypted backups and their metadata) only:

  • with service providers that host and operate our infrastructure on our behalf, under obligations to protect it and use it only to provide their services to us;
  • when required by law, such as a valid legal order — in which case we can only provide what we actually hold, and encrypted backups remain unreadable to us; or
  • to protect the security of our service and its users.

10. How long we keep information

  • On-device records: until you delete them or uninstall the app.
  • Encrypted backups: until you delete them or delete your backup account.
  • Waitlist emails: until launch updates are no longer relevant, or until you ask us to remove yours.
  • Support messages: for as long as needed to help you and keep a reasonable record, then deleted.
  • Server logs: for a short period for security and troubleshooting.

11. Deleting your data and your choices

  • Delete all data on your device: in Parentory, open Settings → Privacy & security → Delete all data. This permanently erases your records, attachments and encryption key from the device. Uninstalling the app also removes the app’s stored records from the device.
  • Delete your cloud backup account: in Settings → Privacy & security → Delete cloud backup account. This deletes your encrypted backups and the backup account from our server.
  • Export: you can export your records and generate reports at any time, including after cancelling a subscription.
  • Waitlist and support: email us to access, correct or delete the email address or messages we hold.

Depending on where you live, you may have additional rights, such as to access, correct, delete or obtain a copy of personal information, or to object to certain processing. Contact us to exercise them; we won’t discriminate against you for doing so.

12. Children’s information

Parentory is intended for adults. Parents may record information about their children in the app; that information stays on the parent’s device, encrypted, and is not sent to us. Our website and services are not directed to children under 13, and we don’t knowingly collect personal information from them. If you believe a child has contacted us, please let us know and we’ll delete the information.

13. Security

We use encryption on your device, encrypted backups, encrypted connections (HTTPS) and limited data collection to protect your information. No system can be guaranteed perfectly secure, so we also recommend keeping your device updated, using a device passcode, and enabling Parentory’s app lock.

14. Changes to this policy

If we make material changes, we’ll update the date at the top of this page and, where appropriate, let you know in the app before the changes take effect.

15. Contact

Questions or requests about privacy: support@padelvexa.com, or use the contact form and choose “Privacy”.